Customer Service

Not everyone is cut out for this job. I understand that it's a difficult job and that's why I wont EVER do it and why I try my hardest to not get angry at the idiots that work in this field...it's not their fault policies are dumb and it's not their fault a product doesn't work. I try my HARDEST to be nice to them and be patient...I wouldn't want their job and some of them dont seem to want it either, so it's time to be nice to them. However, there are some people that I can't help but want to unleash on.

If you are in the customer service field you will NEVER bring a bad day to work. That's cardinal rule number ONE and pretty much the ONLY rule to live by. If someone died, if your girlfriend/boyfriend is being a jerk, if your dog is sick...leave it at the door when you go to work.

I took two phones to Verizon yesterday to have the address books transferred and the phones activated. I know I could do it myself, but I don't feel like signing up for the $1.99 service (per month per phone) and the data charges to upload my numbers into a cloud and download them into the new phone...and since the store is there and this is one of their purposes, why not go there and do it for free? And a whole lot faster too! Not only that, it should be mistake free since (1) it's their job and (2) they do it day in and day out.

So, I get to Verizon and hand the guy the old phones and the new phones...in pairs so it's easier and explain to him what I need. I get a GRUNT. Not a "OK sure no problem" or a "I can do that" or even a "Fuck you bitch" I get a freaking GRUNT. Then I realize that I need to save a few texts on my phone and get those transferred...well, he can't do that. So, I ask him "Can you just transfer the address book, I can activate it on my own so I don't loose the texts, I have to figure out what do first. But please still activate my husbands phone"...And I get a nod. Again, not a "ok" or a "go to hell"...a nod. While he's doing my husbands phone I ask if there's anyway their computers can grab the text messages and transfer them or SOMETHING....and I get a nasty look. That's it. A nasty look. Not a "Sorry, we can't do that" or "Call customer service see if they can, cause I can't"....not a "No dumb bitch, that's a stupid question"...I get a damn LOOK. Whatever...I dont want to get angry and I dont wanna fight with an obvious mute moron, so I take the phones when the stuff is done and go home. I tried calling customer service from my phone, and nothing. Calls are dropped and not going through. I asked Vanessa to call my phone to see whats wrong....and ... here it comes....MY HUSBANDS PHONE STARTS RINGING! The MORON activated my husbands phone with my number. That was it, I was pissed.

I flew back to Verizon and was ready to scream for a manager and berate the idiot that screwed up the phone and was RUDE to top it all off...when I get a call...I'm now on my husbands phone that's activated with my number and dealing with a pressing issue...So I try telling the guy that I need my number on the other phone, but I can't have him do it yet because I'm on the phone and I can't get off until the issue is fixed...I know they are closing I'm sorry, however, it's not my fault. If they had done it right the first time, I would have been at home dealing with this. So...my anger is deflated and I'm sick to my stomach with worry...I just want the phones fixed.

Ugh...they fixed the phones, this new guy was POLITE and was engaged in conversation and the other guy was crabby as could be still. Why is he in this job? Did he think it would be easy money? Did he think it would be an easy job? Customer service is one of the hardest jobs in the world, and you have to have the right personality. Apparently this guy didn't. I'm still VERY bothered by his attitude and debating if I should call the manager or not.